Customer Charter

We aim to provide a quality service by through the delivery best-practice customer services and training and education programmes.

It is the aim of the centre to be helpful, friendly and welcoming to all of our learners, providing all everyone with fair access to our programmes and services.

We aim to carry out our services in an impartial manner in accordance with all equality legislation treating everyone with respect and dignity. We also expect all learners to treat each other, and Waterford and Wexford Training Centre staff, in the same manner.

We provide safe public offices and training places that comply with all occupational health, safety and welfare standards.

It is out aim to raise awareness of ETB programmes and services, ensuring customers have easy access to further information about education and training and efficiently and promptly replying to all communication from our learners. We aim to deal with complaints in a professional and reasonable manner and we respect our learners’ rights to privacy and confidentiality.

We welcome all feedback from learners and, where relevant and possible, we utilise this feedback in a constructive manner.