Learning Information

In order to ensure that your learning experience on our course is a safe, positive and worthwhile experience there are certain rules and regulations to follow. We recommend you familiarise yourself with the following information.

The beginning of your course

At the beginning of your course your tutor, instructor or trainer will tell you about:

The course schedule; when classes start and finish, what you are expected to go to, how attendance is recorded, the length of the whole course and what certification the training leads to.
The course content; what will be taught on the course, how it will be delivered, the course assessments and what type they will be, for example assignments, practical, exam and so on.
Other course information; where the course will take place, the supports available to you, including allowances (if applicable), health and safety information and so on.

If you are not present when this information is being discussed please talk to your tutor, instructor or trainer so you can get the necessary information. If something is unclear or you have questions or concerns at any time please also talk to your tutor, instructor or trainer.

Support for learners with a disabilities

If you are a learner with a disability please give our team sufficient notice, so we can make adjustments to accommodate your needs. We expect you to let us know well ahead of the start date of your course. We support learners with disabilities on a case-by-case basis; however here are some examples of the type of support we provide:

Adjusted facilities to make them usable by learners with disabilities
Modified furniture, equipment or devices
Adaptive technologies
Readers or interpreters
Appropriate modifications to assessment standards.

Please click here for further information.

Learner performance feedback

During your course you will receive feedback about your performance and you will receive all results of exams and assignments as soon after completion as possible.

All results are provisional until they have been approved by the Results Approval Panel. The Results Approval Panel formally reviews the assessment Quality Assurance process relating to the provisional results and as appropriate approves provisional results and authorises the requests for certificates from QQI or other awarding bodies.

If the Results Approval Panel amends your result you will be notified in writing of the change.

When will I get my exam/test results?

While you are on the course you will receive your results and feedback on your exams as soon as possible after you complete them. Depending on the type of tests undertaken provisional results* are generally available within three weeks of the test being completed.

QA Process

All results are processed as part of an agreed Quality Assurance System. As part of this system checks on the results process and content must be undertaken before results can be approved.

Querying a result

What does querying a provisional result mean?

If you are not satisfied with the provisional result that you have received you can ask for a recheck or a review of your provisional result.

How do I go about querying a result?

Requests for a recheck or review of provisional results must be submitted in writing to your tutor/trainer/instructor.

A recheck involves checking that there are no errors adding or transcribing the marks which determined the provisional result.

A review involves another approved assessor reviewing the test evidence. The reviewer determines if marks have been allocated fairly and thoroughly.

The outcome of a recheck/review can be:

A higher result
A lower result
No change to the result.

Appeals

If you are still not satisfied with the outcome you have the option to appeal your result

You should advise your tutor/instructor if you wish to make an appeal

Your result can be fast-tracked through the Results Approval process to the stage where a provisional result becomes an approved result

Only approved results can be appealed.

Waterford and Wexford Training Centres policy on repeats and resubmissions of an assessment

Repeating an Exam

The purpose of this policy is to provide guidance on the rules governing repeats and resubmissions for assessments leading to QQI Common Awards, Interim Standards and Apprenticeships.

The policy relates to all Waterford and Wexford Training Centre programmes offering QQI Common Awards, Levels 4 to 6, Interim Standards and Apprenticeships.

Referral Assessment Result

QQI Common Awards Levels 4 to 6 (non-Apprenticeship)
A Referral assessment result is when a learner does not achieve an overall pass grade, as a result of the aggregation of all the assessments, for the module. The grade is recorded as “Referral”.
1. Resubmission of Portfolio, Project, Assignment and Learner Record
  Based on feedback from the Assessor, learners will be given the opportunity to resubmit, ON ONE OCCASION ONLY, any exercises from the foregoing assessment techniques in which they failed to achieve 50% of the marks available.
  The maximum mark available for a resubmitted exercise is 50%.
  Where a resubmitted exercise is awarded 50% of the marks available, this result is aggregated with the marks already achieved in the other elements of the assessment technique where applicable.
  Both the original, and the resubmitted learner materials, must be retained.
2. Repeat of Examination or Skills Demonstration
  Where a Referral results from a failure to achieve 50% of the marks available in an examination or skills demonstration, learners will be given an opportunity to a repeat.
  There are no restrictions on marks arising from for repeats.
  The number of repeats should not exceed three for any examination or skills demonstration.
QQI Interim Standards Levels 4 to 6 (non-Apprenticeship)
A Referral assessment result is when a learner does not achieve a pass grade in that assessment. The grade is recorded as “Referral”
A minimum period of 5 days must elapse before a learner can attempt a referred assessment
An award of a Credit is only available to learners who fulfil the necessary conditions on the first attempt at that assessment
Learners who successfully pass a referred assessment at a second or third attempt will only be awarded a Pass Grade
The pass mark for Construction Skills and Quarrying Skills theory tests is 70%.
Learners who achieve a Referral Grade in theory tests cannot undertake the practical test until a Pass Grade has been achieved
The overall module grade is determined by the aggregation of all the assessments grades for the module
The number of repeats should not exceed three for any assessment.
Apprenticeship
A Referral assessment result is recorded when an apprentice fails to achieve an overall pass or merit grade in an individual module assessment component. The grade is recorded as “Referral”
Set-down by the Labour Service Act 1987-Apprenticeship Rules 1997, Apprentices have an opportunity to attempt each off-the-job assessment on three occasions
A minimum period of 5 days must elapse before an apprentice can attempt a re-sit of a referred module
A Credit Grade is only awarded to Apprentices who fulfil the necessary conditions on a first attempt
Apprentices who successfully pass a referred assessment at a second or third attempt will only be awarded a Pass Grade
The Pass Mark for the Practical, Drawing Modules and Course Work is 70% based on all essential points achieved
The Pass Mark for Theory examinations is 70%
In the case of Aircraft Mechanic examinations the Pass Mark for all modular assessments is 75%, and a failed module may not be retaken for at least 90 days following the date of the failed module examination, except in the case where an approved maintenance training organisation (Part-147), conducts a course of retraining tailored to the failed subjects in the particular module, and in this case a failed module may be retaken after 30 days

Requesting an Appeal

Appeal applications can only be considered in respect of results that have been approved through the Waterford and Wexford Training Centre results approval process.

If you are not happy with the approved results you can request an appeal by completing the Assessment Appeals Application Form, stating the specific grounds you wish to make the appeal under.

The completed form should be sent to the Waterford and Wexford Training Centre manager who looks after assessments no more than 10 working days from the date your approved exam results were issued*.

You will be notified of the outcome of the appeal no more than 30 days after you were first advised that Waterford and Wexford Training Centre was working on your appeal.

* Please note: Learners will only be notified when there is a change to their result following the results approval process.

Further information is available on the Assessment Appeals Application Form (link)

What is a final appeal?

If you do not accept the outcome of the Waterford and Wexford Training Centre assessment appeals process you can request the appeal to be forwarded to the relevant awarding body. However, this must be done within 10 working days from the date you were notified of the outcome of the Waterford and Wexford Training Centre appeals process.

Certification

Do I get a certificate for doing the course?

Certificates are given to learners who successfully achieve the standard set by the relevant awarding body e.g. QQI.

To obtain a certificate you must:

Undertake all tests/assessments that are part of your course
Achieve the standards set and fulfil the certificate award criteria.

When can I expect to get my certificate?

QQI accept requests for certificates six times a year; February, April, June, August, October and December.

When Waterford and Wexford Training Centre receives your certificate back from QQI (or other awarding body) it will be issued to you directly or through the relevant training provider.

Generally QQI certificates are issued approximately 4-5 months after the completion of your course.

Certification through other awarding bodies i.e. City & Guilds, Microsoft, ECDL may be issued sooner.

Your certificate is an important document and you should keep it safe. QQI do not issue replacement certificates.

In the event of a certificate being mislaid, a “Statement of Results” may be issued.

Assessment Non-Attendance

Tests/assessments are scheduled in line with course delivery requirements. However, from time to time circumstances may arise that prevent a learner attending an assessment event or meeting a deadline relating to submission of course work/assignment/project. The following regulations cater for such circumstances relating to:

Assessment non-attendance
Lateness in attending the assessment event
Deferral of an assessment
Deadline extension.

Procedure

The learner must submit all requests and/or explanations in writing to their course Instructor;

Deferral requests must state the reason for the deferral request
Requests for deadline extensions must state the reason for the deadline extension request
Learners who do not turn up for assessment must submit a written explanation to the relevant instructor/trainer within two working days of the missed assessment.

Acceptable reasons for request of a deferral of assessment, non-attendance or lateness, or extension to a deadline include:

Sickness, as evidenced by a medical certificate
Family bereavement
Other reasons that are accepted by the relevant assessment personnel and the relevant Waterford and Wexford Training Centre Manager
Attempted Assessments.

Where a request for deferral or a written explanation for non-attendance, lateness or deadline extension is not accepted by Waterford and Wexford Training Centre, learners are deemed to have attempted the assessment. Any future assessment attempts are subject to the ‘Repeats and Resubmissions Policy’.

Learner Charter

Waterford and Wexford Training Centre is committed to providing a quality learning experience to meet a learner’s agreed training needs. In agreement with the learner, Waterford and Wexford Training Centre will endeavour to cater for the learner’s individual training requirements and needs.

Access to up-to-date and accurate information will be provided to assist learners to make informed choices regarding training opportunities

A learner with Waterford and Wexford Training Centre can expect the following:

Information provided relating to:

How to access programmes, eligibility criteria and training options where they exist
Programme content and duration
Information on learner supports, allowances, fees, grants if appropriate
Award title, type and level on the National Framework of Qualifications
Assessment system, scheduling, modification/accommodation, marking, repeats and appeals process
Learners’ responsibilities relating to attendance, participation and conduct as set out in the relevant Waterford and Wexford Training Centre Code of Conduct for Learners
Complaints procedure
Information in relation to Recognition of Prior Learning.

Waterford and Wexford Training Centre promotes equality of opportunity and recognises learner diversity

Training programmes will be offered in line with learners identified needs
In the event of unavailability or cessation of a training option, an alternative option will be explored to meet the learners identified training needs
Learning provided will take place in a safe and secure environment
The materials and facilities utilised will be suitable to the learning programme undertaken.

Waterford and Wexford Training Centre will provide quality assured learning opportunities in accordance with the Waterford and Wexford Training Centre Quality Assurance Policy and Procedures.

Assessments on learning progress will be given to the learner in a timely manner.

Where appropriate, Waterford and Wexford Training Centre will discuss with the learner the relevant supports to assist learner progression.

Waterford and Wexford Training Centre will, from time to time, seek feedback on the overall learning experience.

Waterford and Wexford training centre policy on learner maternity leave

As an expectant mother you are entitled to 26 consecutive weeks’ basic maternity leave. Maternity leave is generally taken 2-4 weeks before the expected birth however a minimum of 2 weeks must be taken before the medically certified expected week of confinement and 4 weeks after the end of the expected week of confinement. You are entitled to an additional 16 weeks’ unpaid leave immediately after the end of the basic maternity leave.

You are encouraged to notify your instructor/trainer as soon as possible so that Waterford and Wexford Training Centre can ensure that it can be supportive of you and your requirements during that time.

Learners are obliged to give Waterford and Wexford Training Centre at least 4 weeks’ written notice of their intention to take maternity leave and provide a medical certificate confirming the expected date of confinement. Learners must inform Waterford and Wexford Training Centre in writing of their intention to take the 16 weeks’ additional unpaid leave either on the date that they notify Waterford and Wexford Training Centre of their intention to take maternity leave or in any event not later than 4 weeks before the end of the 26 weeks’ maternity leave period.

Notice to Waterford and Wexford Training Centre of a Learner’s intention to return to training must be given in writing at least four weeks before the intended date of return after the birth. Waterford and Wexford Training Centre will seek to facilitate you as far as is reasonably practicable in completing your training (which may be at a later date and/or a different location/programme if your original training programme has since finished).

Waterford and Wexford Training Centre itself does not pay Maternity Benefit/Training Allowances during the period of maternity leave. Learners should contact their local Department of Social Protection office as early as possible to determine any entitlements that may be due during your maternity leave. To ensure that such entitlements can be clarified, Learners may be advised/given time to visit their local Department of Social Protection Office when the necessary notification of intention to take maternity leave is given to Waterford and Wexford Training Centre.

Medical Appointments

As an expectant mother you may take reasonable time off for medical visits connected with the pregnancy. There is no maximum or minimum amount of time off specified for these visits. Rather, you are entitled to as much time off as is necessary to attend each visit. This includes the time required to travel to and from the appointment and the time taken for the appointment itself. You must, where practicable, give 2 weeks’ notice of your medical visits. You should show your appointment card if requested by Waterford and Wexford Training Centre at any time after your first appointment. If you are in receipt of a training allowance you are entitled to be paid while keeping these medical appointments for the duration of the course.

Ante-natal classes

As an expectant mother you are entitled to take time off to attend one complete set of ante-natal classes during your pregnancy except for the last 3 classes of the set. An expectant father is also entitled to time off, on a once-off basis, for the purpose of attending the last two antenatal classes.

Health and Safety

Waterford and Wexford Training Centre may, due to the nature of the training programme you are attending, request confirmation from your doctor that it is safe for you to continue with your training. Where a risk is identified, Waterford and Wexford Training Centre may suspend all or part of your training in the interest of Health and Safety.

Waterford and Wexford training centre’ policy on learner absence and sickness

If the learner is unable to attend the course for any reason, the learner must notify their trainer/instructor/employer before ten o’clock on the morning of the absence.

If the learner does not contact their trainer/instructor/employer and does not attend training for three consecutive days it will be assumed that the learner has left the training course and the learners participation on the training course will be subject to review, and the learner may be terminated from the course.

Absence arising from Sickness

If the learner is sick or unable to attend the course, the learner must notify their trainer/instructor/employer before ten o’clock on the morning of their absence.

No payment will be made for absences related to sickness that is uncertified.

Absence arising from Medical, Dental or Optical Appointments

Learners will be paid for reasonable absences arising from medical appointments including hospital visits for medical tests/ scans and/or consultants’, dental or optical appointments.

Payment will be made based on proof of appointment i.e. copy of letter of appointment.

Absence arising from a Family Bereavement

For absence arising from the death of an immediate family member a maximum of 3 days compassionate leave will be paid to a learner in receipt of a Training Allowance.

Supporting Documentation Required for Paid Absence

An original Doctors certificate must be received by Waterford and Wexford Training Centre within two weeks from the first day of the period of absence due to sickness.

For medical, dental or optical appointments proof of medical appointment must be provided prior to appointment (in cases of emergency the next working day after the appointment).

Deduction of Meals and/or Travel Allowance for Learners Absences

Pro-rata deductions will be made to meal and/or travel allowances in respect of learner absences.

Certified Sickness Payments to Learners in Receipt of a Waterford and Wexford Training Centre Allowance

Payments are made for certified sickness in respect of learners who are in receipt of a Waterford and Wexford Training Centre Training Allowance. The rules governing the payment of allowances for certified sickness are as follows:

Learners in receipt of a Waterford and Wexford Training Centre Training Allowance that were not in receipt of a disability related payment from Dept. of Social Protection prior to starting the course the following rules apply:
On receipt of a valid doctor’s certificate, within the required timeline, payments are made in respect of certified sickness absence however restrictions apply, for example;
A total of 6 days is payable in any rolling 3 month period.
If absent through illness for periods in excess of 6 days the learner should contact their; local Department of Social Protection Office regarding entitlements to benefits and apprentices should also contact their employer regarding any payments they may be eligible for.
Learners who were in receipt of a Disability related payment from Dept. of Social Protection;
A learner who was in receipt of a Disability related payment from Dept. of Social Protection prior to starting the course the following rules apply:

On receipt of a valid doctor’s certificate within the required timeline, payment is made in respect of certified sickness absence however restrictions apply, for example;

A learner with a disability will continue to receive a training allowance for a total of 20 working days certified sick leave in any four month period.

If a learner has an aggregate of 20 days sick leave over a four month period, Waterford and Wexford Training Centre will review the situation in consultation with the learner.

If the learner is unlikely to be able to continue the training course, arrangements will be made between Waterford and Wexford Training Centre and the Department of Social Protection to restore the person’s social welfare payment.

Further clarification on above and any other restrictions relating learners’ specific circumstances should be discussed with their instructor/trainer/employer.

Waterford and Wexford training centre’ policy on learner respect and dignity

Waterford and Wexford Training Centre staff will treat all customers with respect and dignity and our customers are requested to treat Waterford and Wexford Training Centre staff and each other in a similar manner.

Waterford and Wexford Training Centre will not tolerate any form of verbal or physical abuse.

Waterford and Wexford Training Centre reserves the right to withdraw services from people who engage in such abuse of our staff or of other clients.

Cases of extreme or persistent offending will be referred to the appropriate authority.

Waterford and Wexford Training Centre is committed to a policy of equal opportunities and to ensuring that no learner will receive less favourable treatment than another.

Discriminatory Practices

It is Waterford and Wexford Training Centre practice that freedom from discrimination or harassment is a condition of training for which every learner is entitled.

Learners who offend in this manner are liable to termination from their training programme and may be referred to the appropriate authority.

Bullying

Bullying is unacceptable, and can be grounds for disciplinary action being taken. Waterford and Wexford Training Centre endeavours to provide an environment that will give all learners the freedom to learn without having to suffer bullying, intimidation or harassment. Bullying includes:

Aggressive behaviour towards another person or persons.
Repeated verbal harassment.
Constant personal insults and name calling.
Uncomplimentary remarks likely to cause serious offence.
Constant ridiculing of a person by another person or persons.
Intimidation and threats in general.
The posting of any material perceived as offensive.
If you are subject to such behaviour, you should consult in confidence, with your trainer/instructor, or any member of the Waterford and Wexford Training Centre management team who will seek to address the issue.

Waterford and Wexford training centre’ policy on learner health and safety

General Behaviour

Waterford and Wexford Training Centre place high priority and importance on the safety and welfare of all our staff and learners. Mature and disciplined behaviour is required and expected in all areas of the training location and surrounds. Please respect all fellow learners and staff at all times. Safety regulations and rules are there to ensure that a safe and healthy environment is provided for all. These rules and regulations must be adhered to at all times. Any learner found responsible for inappropriate behaviour that could cause damage or hurt to others or to property at the training location will be liable to dismissal from the course.

Training Environment

A clean classroom/workplace is a safe environment. All areas in relation to instruction should be treated with respect at all times. Please ensure that your own work area is kept safe and orderly at all times including passageways around your workspace or desk.

Notice and Signs

All Health and Safety signs displayed throughout the training location must be adhered to at all times.

Hazard Statements

Hazard statements if appropriate are displayed in the relevant training areas. Your trainer/ instructor will explain these to you along with specific rules and regulations that must be adhered to. Please read statements and familiarise yourself with their contents.

Drugs, Alcohol or Stimulants

The unlawful possession, use, or distribution of illicit drugs or controlled substances (including stimulants, depressants, narcotics, or hallucinogenic drugs); the misuse of prescription drugs, including sharing, procuring, buying, or using in a manner different from the prescribed use, or by someone other than the person for whom it was prescribed. Drugs, other than those prescribed of a medical nature are not permitted in the training location and any person found in possession will be subject to disciplinary action up to and including dismissal from training. The consumption of alcohol or use of stimulants in the training location is prohibited. Learners found to be under the influence of alcohol or other stimulants, irrespective of when or where consumed will be subject to the disciplinary process.

Possessing or using dangerous weapons, firearms, or explosives

The possession or use of explosives, fireworks, incendiary materials, or weapons (weapons include, but are not limited to, guns, firearms, shotguns, rifles, air rifles, paintball and pellet guns, tasers, and knives) by any learner, is absolutely prohibited in the training location and any person found in possession will be subject to disciplinary action up to and including dismissal from training.

Fire Precautions

Should the fire alarm sound, all persons must evacuate the building immediately through the nearest fire exit. Once outside the building do not re-enter for any reason but go straight to your designated assembly point. Everyone should familiarise themselves with the fire prevention procedure and please take all sensible precautions to avoid outbreaks of fire. Your trainer/instructor will advise accordingly.

Tools/Equipment

Tools, equipment and machinery are supplied by Waterford and Wexford Training Centre where applicable for training purposes. You must report any defect and/or damage immediately to your trainer/instructor.

Personal Protective Equipment (PPE) (where applicable)

Learners must wear personal protective equipment e.g. protective clothing, footwear, gloves, and safety glasses as advised by their trainer/instructor. It is the responsibility of each learner to ensure that all protective equipment is kept clean. Protective clothing, including protective footwear, relevant to your training must be worn at all times in your training area.

Reporting of Accidents, Incidents or Dangerous Occurrences

Accidents or incidents no matter how small or minor they may seem must be reported to your trainer/instructor and recorded. All dangerous occurrences must be report to your trainer/instructor. A dangerous occurrence is an unplanned and undesired occurrence which may have the potential to cause injury or damage to property, equipment or the environment. Please adhere to this procedure as it benefits both you and others.

Malicious Action

Deliberate abuse of fellow learners, staff or training location property, and equipment including theft, is deemed as a criminal offence and will incur instant dismissal and details will be forwarded to the appropriate authorities. Deliberate abuse of the Fire Alarm by any learner will also incur instant dismissal.

Waterford and Wexford training centre policy on learner code of conduct infringement process

Waterford and Wexford training centre will maintain a safe and productive learning environment for all learners on all courses. Where an infringement of the Learner Code of Conduct occurs the following process will apply:

Stage 1 – Verbal warning

For minor infringements, the Instructor will give a verbal warning to the Learner which the Instructor will record on the Waterford and Wexford Training Centre Learner Code of Conduct Infringement Report Form. This should be signed by both the Instructor and the Learner. The Learner should be offered a copy of the recorded warning, which should outline the issue and the expected improvement.

Stage 2 – First Written Warning

For continuous infringements or serious issues, the Instructor may proceed to Stage 2 and will issue the first written warning to the Learner, using the Waterford and Wexford Training Centre Learner Code of Conduct Infringement Report Form. This will be signed by both the Instructor and the Learner with a copy of this form being sent to the Waterford and Wexford Training Centre Assistant Manager and the STB Advisor (where appropriate). A copy will be given to the Learner or where appropriate a formal letter should be sent to the Learner outlining the performance deficiency and the required corrective action.

Stage 3 – Second Written Warning

For continuous infringements or serious issues, the Instructor and Waterford and Wexford Training Centre Assistant Manager may proceed to Stage 3 and will issue the second written warning to the Learner, using the Waterford and Wexford Training Centre Learner Code of Conduct Infringement Report Form. This will be signed by both the Instructor and the Learner with a copy of this form being sent to the Waterford and Wexford Training Centre Assistant Manager, the STB Advisor and the employer (where appropriate). A copy will be given to the Learner or where appropriate a formal letter should be sent to the Learner outlining the performance deficiency and the required corrective action.

Stage 4 – Termination

Learners who have failed to address performance issues outlined in previous warning(s), or where an action warrants termination, will have their case referred by the Instructor and Waterford and Wexford Training Centre Assistant Manager to the Waterford and Wexford Training Centre Training Centre Manager who will, based on the severity of case, determine what action to take, up to and including termination from the course. The STB Advisor will also be informed.

Completed and signed copy of the Waterford and Wexford Training Centre Learner Code of Conduct Infringement Report Form is forwarded to the Waterford and Wexford Training Centre Training Centre Manager and copied to the employer, where appropriate.

Appeal Process

Learners will be afforded the opportunity to appeal any action taken at any stage of the process to the next management level in Waterford and Wexford Training Centre. (See chart below for next management level)

Waterford and Wexford training centre’ policy on learner computer resources and internet usage

Waterford and Wexford Training Centre provides computer resources to support the normal activities of WWETB. These resources are provided to assist in day-to-day administration tasks and to train and assist Waterford and Wexford Training Centre Learners.

The Internet system is intended for use where appropriate only in relation to the training provided by Waterford and Wexford Training Centre.

Computer resources including the Internet are to be used only in a manner that is consistent with this policy.

Breach of the policy will be treated as a disciplinary matter subject to Waterford and Wexford Training Centre disciplinary procedure and depending on the severity of the breach may result in serious disciplinary action up to and including dismissal from training. Breach of this policy may also attract civil and/or criminal liability.

No Expectation of Privacy

All computer resources, Internet system documents composed, sent, or received on Waterford and Wexford Training Centre systems are the property of the Waterford and Wexford Training Centre. They are not the private property of any person. As a result, you expressly waive any right to privacy and have no expectation of privacy in items created, stored, sent or received on Waterford and Wexford Training Centre systems. You are advised that Waterford and Wexford Training Centre monitors Internet and mail usage and can generate reports at the level of individual workstations.

Copyright

Care must be taken to ensure that electronic communications do not infringe copyright in any works transmitted. Transmission of material accessed over the Internet, or the re-transmission of material from third parties, may in some circumstances infringe copyright. You should consult your Instructor if in doubt.

Software and Waterford and Wexford Training Centre systems

No software may be used on Waterford and Wexford Training Centre systems unless it has been approved by your Instructor and is licensed for use by Waterford and Wexford Training Centre on its network. Particular care should be taken to ensure that the use of computer resources or Internet does not cause executable files or other software, which may have an adverse effect on the operation of those systems to be installed.

Inappropriate Use and Content

Material that is fraudulent, discriminatory, harassing, embarrassing, sexually explicit, profane, obscene, intimidating, defamatory of individuals, firms or companies or otherwise unlawful or inappropriate may not be routed, accessed, downloaded, sent or circulated by e-mail or other form of electronic communication (such as bulletin board systems, newsgroups, chat groups) or displayed in on or stored in Waterford and Wexford Training Centre systems. This rule will be strictly enforced and a breach may result in termination of your training.

Other uses of computer resources and the Internet considered inappropriate include:

Recreational use, significant personal use or any activity that may be considered illegal.
Use that wastes network resources or causes disruption to others.
Connection of any device to the computer network without first obtaining proper authorisation
Accessing or modifying computer data belonging to Waterford and Wexford Training Centre or any other person without prior permission.

Virus Detection and Protection

Viruses can cause substantial damage to Waterford and Wexford Training Centre computer systems. You are responsible for taking reasonable precautions to ensure that you do not introduce into Waterford and Wexford Training Centre network any self-replicating/propagating software that may delete or alter data. You may not download any files from the Internet or install or use encryption software on any of Waterford and Wexford Training Centre systems without first obtaining the permission of your Instructor. You may not use passwords or encryption keys unknown to your Instructor.

You may not use any floppy disks or CD ROMS other than those supplied by Waterford and Wexford Training Centre for the purpose of your training.

Code of conduct infringement process

Violation of the Waterford and Wexford Training Centre Computer Resources and Internet Usage Policy will be addressed in line with Learner Code of Conduct Infringement Process. Actions taken for violation of this policy may include, but is not limited to suspension and/or termination. The measure of the action taken will correspond to the gravity, of the offence in the opinion of Waterford and Wexford Training Centre.

Revision of this Policy and Conclusion

This policy and any amendment to it should be strictly, observed. You will be notified of any amendment and/or revision. If you have any queries or concerns in relation to the use of computer resources and/or the Internet please contact your Tutor/Instructor/Trainer.

Feedback and Complaints

Feedback

Feedback is an important part of the training programme. During and/or after your course you will be asked to provide feedback. The purpose of this is to help Waterford and Wexford Training Centre gather information on your experiences while on the course.

Feedback provides Waterford and Wexford Training Centre with information that allows us to continuously improve our courses and ensure the relevance of our programmes for all our stakeholders.

Complaints

If you have any queries or concerns while on your course you can bring these to the attention of your trainer/instructor at any stage.

How to make a complaint:

A complaint is defined as any contact made by a customer, the purpose of which is to express dissatisfaction with the standard of service, action or lack of action or decision taken by Waterford and Wexford Training centre.

A complaint can be made by completing the Customer Complaint Form and submitting it to the Waterford and Wexford Training Centre manager. All complaints are acknowledged and investigated.

You will be informed of the outcome of this investigation.

Complainants have the option to make direct contact with the Office of Ombudsman of Ireland (from 2013) in the event that they are not satisfied with the resolution to the complaint