Connect Programme Local Training Initiative

The Connect Programme is a WWETB Call Centre/ Office skills course that will enable learners to gain a QQI level 5 qualification in Contact Centre Operations or Office Administration. The programme will also give learners the skills to progress to employment or further education.

Modules Include:
•   Contact Centre Skills
•   Database Methods
•   Communications
•   Word Processing
•   Contact Centre Operations**
•   Spreadsheet Methods
•   Principles and Practices of Selling**
•   Work Practice
•   Text Production**
•   Information and Administration**

**A choice of two subjects will be given to students depending on award choice.