Connect Programme Local Training Initiative

Connect Programme Local Training Initiative

The Connect Programme is a WWETB Call Centre/ Office skills course that will enable learners to gain a QQI level 5 qualification in Contact Centre Operations or Office Administration. The programme will also give learners the skills to progress to employment or further education.

Modules Include:
•    Contact Centre Skills
•    Database Methods
•    Communications
•    Word Processing
•    Contact Centre Operations**
•    Spreadsheet Methods
•    Principles and Practices of Selling**
•    Work Practice
•    Text Production**
•    Information and Administration**

**A choice of two subjects will be given to students depending on award choice.

For more information contact

Connect Programme Co-ordinator: Michael Kennedy
Connect Programme, Unit 9D, Cleaboy Business Park, Old Kilmeaden Road, Waterford.
Phone: 086-0233347 Or  086 -0233115